Common Errors

Common Errors and Solutions

Help Index Topic No. 16, Common errors and their solutions are listed below:

Error: Invalid or Missing SSN

Meaning: The TaxID (SSN or EIN) is not 9 digits, is 123456789, all the same number, or contains non-numeric numeric digits.

Solution:

• Double check the data and if correctly entered then solicit another W-9 from the payee, per Publication 1586, to establish "Reasonable Cause". Click the Options drop-down menu then choose ALLOW BLANK SSN.
• The File can then be printed, and e-Filed to the IRS with missing TaxID numbers. The filer is still required to file a correction once the information has been received.

For information about Missing TAX ID numbers, please refer to the link provided: TIN Matching II 1099 Express.com

Error: Invalid Char in Source #13

Meaning: A character considered invalid by the IRS was put into Excel by another program, and found by 1099 Express. The file would fail if e-Filed to the IRS.

Solution:

• Click the Search tab, then select "Strip Character From File".
• Generally these are characters less than 14 such as #13, #10, #9, etc.
• If this is the case, type the "pound sign" and the number of the error, such as #13. Strip Character From File can also remove unwanted characters such as Quotes.

Error: V2735

This is an easy error to fix, please follow the instructions below.

Solution:

• Exit out of the 1099 Express program, and locate the File Explorer on the taskbar at the bottom of the PC screen. If the File Explorer is not pinned on the taskbar, use the search feature to locate it.
• Once the File Explorer is opened, locate the Documents folder. It should be under the User's 'This PC' section.
• WIthin the Documents folder there will be a '1099Express' folder that opens to an 'E20XX' folder (the 'XX' indicating the program's year).
• After opening the E20XX folder, open the 'Settings' folder to find a file called 'ZBIN99.INI'. This ZBIN99.INI will need to be deleted in order for the program to function properly.
• To permanently delete this file, highlight the file name then select the SHIFT and DELETE keys on your keyboard.
• Reopen the 1099 Express program once the ZBIN99.INI file has been successfully deleted. The program should no longer hold errors.

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